Refund policy

At Glow & Drift, we want every purchase to feel like a perfect addition to your evening sanctuary. We maintain specific guidelines to ensure fairness, quality, and hygiene for all our customers while giving you the peace of mind to curate your space.

1. 30-Day Return Window We offer a 30-day return policy for change-of-mind purchases. You have 30 days from the date your item was delivered to request a return.

To ensure the safety and quality of our inventory, return eligibility depends on the type of product:

  • Decor & Hardware (Lamps, Incense Holders): To be eligible for a return, the item must be in its original, like-new condition, unlit, and include all original packaging, cords, and accessories.

  • Consumables (Incense Sticks, Cones, Oils): Due to strict hygiene and wellness safety standards, any personal care or aromatherapy goods that have been opened, unsealed, or used are final sale and cannot be returned.

  • Non-Returnable Items: Sale items, gift cards, and unsealed consumables.

Return Shipping: Customers are responsible for the cost of return shipping for change-of-mind returns, except where prohibited by local law.

2. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon delivery. If an item arrives defective, damaged, or incorrect, please contact us at hello@glowanddrift.com as soon as possible so we can look into the issue right away.

When reaching out, please include your order number and a clear photo of the damage or defect. We will evaluate the details immediately and prioritize a complimentary replacement or a full refund to make it right.

3. European Union 14-Day Cooling-Off Period For orders shipped to the European Union, you maintain the statutory right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the items must be returned in a condition that shows they have only been inspected (as one would in a physical shop). Please note that the right of withdrawal does not apply to sealed consumable goods (such as incense) that have been unsealed after delivery due to health protection and hygiene reasons. Please contact us at hello@glowanddrift.com to initiate an EU right-of-withdrawal return.

4. Refunds & Processing Time Once your return is received and thoroughly inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds are automatically processed and credited back to your original payment method within 10 business days.

  • Delayed Refunds: Please note that your bank or credit card company may require additional processing time to officially post the transaction. If 15 business days have passed since your refund was approved and you have not received it, please reach out to us at hello@glowanddrift.com so we can investigate the transaction for you.