FAQ

We want your checkout experience to be as seamless as possible. We accept all major credit and debit cards (Visa, Mastercard, American Express, UnionPay), as well as secure digital payments through PayPal, Apple Pay, and Google Pay.

Absolutely. Our checkout process is fully encrypted and secure. We never store your credit card information, ensuring your data remains private and protected.

We start preparing your order almost immediately to ensure your sanctuary essentials reach you as quickly as possible. If you need to change your shipping address, adjust an item, or cancel your order, please email us at hello@glowanddrift.com within 12 hours of placing it. Once your order has entered the fulfillment process or shipped, we are unfortunately unable to make any modifications.

We are thrilled to offer 100% Free Standard Shipping on every order! We currently offer reliable delivery to the United States, Canada, Australia, the United Kingdom, Switzerland, and the European Union.

• Processing Time: It takes 1–4 business days to meticulously process, pack, and prepare your order for dispatch. (Please note that we do not process orders on weekends or statutory holidays).
• Transit Time: Once shipped, standard delivery takes approximately 8–15 business days.

✨ We promise the vibe will be worth the wait!

To offer you a diverse, unique collection of sanctuary essentials at the best possible prices, we partner with specialized global fulfillment centers and international manufacturers. Depending on the item and your location, your package will ship directly from one of our partners' facilities straight to your door.

As soon as your package drifts out of our facility, we will send an automatic Shipment Confirmation email containing your unique tracking number so you can monitor its journey right away.

While we are thrilled to offer free standard shipping, international orders may occasionally be subject to import duties and taxes once they reach their destination country. These fees are determined by your local customs authority and are the sole responsibility of the customer. If you are unsure about the import threshold in your region, we recommend checking with your local customs office.

We offer a variety of lighting options to suit your space! Some of our projectors and lamps use USB/wall-plug power for continuous, uninterrupted ambiance, while others feature built-in rechargeable batteries for cordless placement. Please check the "Specifications" section on individual product pages for the exact power details of each item.

No! Our projectors and ambient lights utilize long-lasting, built-in LED technology. You never have to worry about replacing bulbs—just turn them on and watch your room's atmosphere transform.

Our collection includes a wide variety of burners designed for different types of incense—whether you prefer traditional sticks, backflow cones, or slow-burning coils. Because each piece is unique, we list the compatible incense types directly in the product description so you know exactly what you need.

• After Each Use: Empty any leftover water and gently wipe the inside with a soft cloth.
• Once a Month: Run the diffuser with water and a splash of white vinegar for a deeper clean to prevent essential oil buildup.

We want you to love your space. We offer a 30-day return window for items returned in their original condition and packaging (or a 14-day statutory cooling-off period if you are ordering from the EU). Because of the personal and aromatic nature of our wellness goods, we cannot accept returns on opened essential oils or incense for hygiene and safety reasons.

(Please note: Customers are responsible for return shipping costs for non-defective items).

To get started, simply reach out to us at hello@glowanddrift.com.

We do everything we can to ensure your items arrive safely, but we understand that transit can sometimes be rough. If you experience a technical defect or your item arrives damaged, please email us right away at hello@glowanddrift.com with your order number and a quick photo or video of the issue. Our dedicated support team will prioritize a complimentary replacement or a full refund immediately to make it right.

We are always here to help you set your vibe. Send us a note anytime at hello@glowanddrift.com and our team will get back to you as soon as possible.