Orders & Modifications
Can I change or cancel my order after placing it?
We start preparing your order almost immediately to ensure your sanctuary essentials reach you as quickly as possible. If you need to change your shipping address, adjust an item, or cancel your order, please email us at hello@glowanddrift.com within 12 hours of placing it. Once your order has entered the fulfillment process or shipped, we are unfortunately unable to make any modifications.
Shipping & Delivery
How much is shipping?
We are thrilled to offer 100% Free Standard Shipping on every order. We currently ship to the United States, Canada, the United Kingdom, Switzerland, Australia, and the European Union.
When will my sanctuary essentials arrive?
- Processing Time: It takes 1–4 business days to carefully process and pack your order.
- Transit Time: Once shipped, standard international transit takes approximately 7–15 business days.
✨ We promise the vibe will be worth the wait!
How do I track my order?
As soon as your package drifts out of our facility, we will send an automatic email containing your tracking number so you can follow its journey right away.
Will I be charged customs and import duties?
While we are thrilled to offer free standard shipping, international orders may be subject to import duties and taxes once they reach their destination country. These fees are determined by your local customs authority and are the responsibility of the customer. If you are unsure about the threshold in your region, we recommend checking with your local customs office for specific details.
Product Care & Usage
Do your ambient lights and projectors require replacement bulbs?
No! Our projectors and ambient lights utilize long-lasting, built-in LED technology. You never have to worry about replacing bulbs—just plug them in, turn them on, and watch your room's atmosphere transform.
How do I care for my aroma diffuser?
- After Each Use: Empty any leftover water and gently wipe the inside with a soft cloth.
- Once a Month: Run the diffuser with water and a splash of white vinegar for a deeper clean to prevent essential oil buildup.
How do I get the best experience from my incense?
- Incense Burners: Place them on a stable, heat-resistant surface away from drafts to ensure a steady, mesmerizing smoke flow.
Returns & Exchanges
What is your return policy?
Because of the personal and aromatic nature of our wellness goods, we cannot accept returns on opened essential oils, or incense for hygiene and safety reasons. However, we will gladly help you initiate a return if your items are unopened and within our standard 30-day return window, or if you are ordering from the EU and utilizing the statutory 14-day cooling-off period. To get started, simply reach out to us at hello@glowanddrift.com.
What if my projector, diffuser, or light stops working?
While our electronics are built to last, if you experience a technical defect with any of your items, please reach out to us right away. Email a quick video of the issue to hello@glowanddrift.com, and we will gladly help troubleshoot or arrange a replacement.
My item arrived damaged. What do I do?
We do everything we can to ensure your items arrive safely, but transit can be rough. Please email us right away at hello@glowanddrift.com with your order number and a photo of the damage. We will prioritize a complimentary replacement or a full refund immediately to make it right.
Contact Us
Still have questions?
We are always here to help you set your vibe.
- General Support: Send us a note anytime at hello@glowanddrift.com and our team will get back to you as soon as possible.